Leverage AWS AI services to enhance customer experiences.
It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.
Read the eBook Improving...
Published: Nov 02, 2021
There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions from hundreds of sales teams, thousands of delas, and millions of calls Gong have aimed to understand how seller and buyer actions impact deal success.
Download now to find out how to counter and overcome these top...
Published: Dec 02, 2021
Do you know when to approach your customers? What about—and maybe even more importantly—when not to?
These are two of the first questions to answer when developing a personalization strategy. Answering them requires not only knowing your customers’ journeys but also discerning where they’re...
Published: Apr 29, 2021
Deliver better customer experiences – even when the unexpected happens.
Delivering a great customer experience can be difficult in challenging times like these. But there is a way to help your customer service teams to continue performing efficiently – even when the unexpected happens.
What’s...
Published: Apr 01, 2021
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them.
This report shows how each provider...
Published: Apr 04, 2018
Leading Bank Stops Automated Fraud.
Banks and financial institutions focus on driving digital innovation to increase growth and provide the best experience for their account holders. But with an increase in online business and web traffic comes an increase in risk.
Read this case study to learn...
Published: May 06, 2021
Today’s digital fluent customers have high expectations and are the least loyal of all groups. Great CX is the key to retaining digital-fluent customers who leave the moment their expectations aren’t met. Our concise guide to omnichannel will allow you to evaluate whether your system drives the seamless omnichannel...
Published: Sep 27, 2021
Good Dye Young is a Nashville, TN-based fashion hair dye company specializing in vegan, cruelty-free hair products.
Email has always been an important part of Good Dye Young’s marketing strategy hey primarily used it to tell customers about sales and other types of promotions. As the company...
Published: Oct 15, 2021
Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery of mail but improved open, click, and conversion.The techniques shown in this infographic are part of the formula that help senders achieve the best possible results for their email advertising spend.
...
Published: Oct 14, 2021
Don’t lose hard-earned leads to inactivity.
This blog will provide you with a quick guide on how to effectively build cold email sales campaigns to re-engage contacts without wasting time and money. You’ll get email templates, a send schedule, tips on tagging and segmenting using CRM data, as well as ideas...
Published: Oct 14, 2021
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses interact with them. Not only do customers want you to be as digital fluent as they are – they expect more personal service, too. To help you navigate the workforce changes...
Published: Sep 27, 2021
Social media has evolved. And marketing, finally is catching up. From super-sensitive sentiment detection to data-driven channel charges, the technology is here to actually use social engagements in repeatable, business-building ways.
Published: Jul 01, 2016
This infographic explores the linear customer journey alongside today’s customer experience expectations. Leading CX experts will help you understand and integrate changing digital-first customer preferences to build relationships that last.
Download now and identify how you transform every experience throughout...
Published: Sep 27, 2021
One of your biggest opportunities to deliver a superior experience is through customer service, and traditional CRM just isn’t cutting it anymore. In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose-built customer engagement technology and processes that...
Published: Apr 01, 2021
