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Microsoft

The Savvy Sales Leader’s Guide to Building Profitable Relationships

Sales teams work so hard, they can burn out quickly. It’s tough when customer contacts, sales goals, productivity tools, and social networking are all separated and siloed. Instead of working in separate systems that make day-to-day selling complex, you can help simplify the way your sellers work. And empower...

Published: Feb 15, 2018
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Relay42

Unlocking the value of open economies with data

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience major changes. Although these two regulations are seen as threats to traditional institutions, they can, in fact, set the stage for innovation and technology to work together on delivering customer-centricity. In...

Published: May 15, 2018
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Relay42

3 customer journeys to reach beyond business silos

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and regulation to begin delivering one-to-one journeys beyond their own organizational walls: Recent industry insight into how Financial Services marketing can benefit from network effects  Customer...

Published: May 15, 2018
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Unum

The Future Workplace

Companies are set to become increasingly employee-centric in the future. Those employers who make changes now to shape their business around the needs of their staff are likely to achieve significant competitive advantage. Employees are more like to stay with companies that show they value their staff and provide an environment...

Published: Sep 01, 2015
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Lengow

Master Google Shopping Campaigns To Increase Your Sales!

Acquiring traffic is a major challenge for e-merchants worldwide. Over the course of the evolution of ecommerce practices some new forms of visitor acquisition have been developed. The challenge now revolves around conversion optimisation. Indeed, acquisition costs follow an upward...

Published: Dec 22, 2016
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Mirakl

Retailers Must Seize The Marketplace Opportunity

Retailers are rethinking their eCommerce engagement strategy to respond to customers’ new shopping behaviors. Marketplaces provide a new way for retailers to interact and engage with customers. They offer a broad assortment of products and services at competitive prices and have quickly gained traction as an extension...

Published: Apr 04, 2017
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Adobe

Kosteneinsparungen und betriebswirtschaftlicher Nutzen durch Adobe Sign

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen und den potenziellen Return on Investment (ROI) zu untersuchen, den Unternehmen durch die Implementierung von Adobe realisieren können. Der Zweck dieser Studie besteht darin, Lesern einen Bezugsrahmen zur Evaluierung...

Published: Oct 01, 2019
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Optimizely

Creating a Culture of Experimentation

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue high-performing digital products, campaigns, and experiences. Whether you’re completely new to experimentation or you’re looking to upgrade your current capability, this eBook is designed to help you understand...

Published: Jan 08, 2018
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Microsoft

The 2017 Global State of Customer Service Report

Customers expect more from brands when it comes to convenience, resolution times and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations...

Published: Jan 12, 2018
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Anaplan

Guide to Building an Integrated Business Planning Capability

Every business plans, but not every business excels. What separates the thriving businesses from the average ones is how well they create, execute, and adjust their plans as conditions change. The ability to connect planning capabilities across the business is the essence of Integrated Business Planning (IBP). This...

Published: Sep 29, 2017
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IBM

Marketing in the Dark : Dark Martech

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than ever, conferring significant benefits for CMOs and their organisations in their quest for greater revenues, reduced costs and a vastly improved customer experience. But while the advantages of technology are undeniable,...

Published: Apr 25, 2018
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Anaplan

The New Game Plan for Strategic Planning

Businesses today must keep pace with unprecedented change. Some can react quickly, while others struggle. What separates the winners from the losers? “The New Game Plan for Strategic Planning” is the product of HBR’s in-depth research. The report includes interviews with industry experts, analysis...

Published: Jun 07, 2017
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Microsoft

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

Field service management teams want to keep costs down, while improving their customer service relationships. This can be hard for organisations in any industry—often, reducing costs hurts customer relationships—but IoT provides a way for field service organisations to  achieve this goal. Download...

Published: Jan 12, 2018
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Optimizely

Adopting an Experimentation Philosophy

How can companies maximize their investments and take full advantage of the resources they already have to achieve better performance? Download this whitepaper to discover how to: Remove bottlenecks and unify siloed teams by formalizing an optimization methodology Foster latent creativity in your team...

Published: Jan 08, 2018
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