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Microsoft

The Forrester Wave™: CRM Suites For Enterprise Organizations

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In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and  scored them. This report...

Published: Jan 05, 2018
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Mirakl

Marketplace: the future of B2B e-commerce

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B2B e‑commerce is experiencing hyperbolic growth, and marketplaces are the main driver of this revolution. Several factors explain this migration of B2B buyers towards e-commerce. In businesses, the increasingly natural digital behavior of new generations is driving them to replicate their personal purchasing behavior...

Published: Apr 04, 2017
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Adobe

Fünf Gründe für den Umstieg auf papierlose Unterzeichnungprozesse

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Digitale Werkzeuge ermöglichen schnelleres, effizienteres und präziseres Arbeiten. Es gibt jedoch ein Verfahren, das von vielen Unternehmen noch nicht angenommen wurde: die elektronische Signatur. Die meisten Unternehmen arbeiten noch mit veralteten, papierbasierten Unterschriftsprozessen. Nach wie vor werden...

Published: Jun 19, 2018
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Relay42

Top Real-Time Customer Acquisition Tips for Marketers

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This whitepaper serves as a preventative measure against wasted resources, providing marketers with: An overview of the current market challenges supported by key research and insights from industry leaders. A practical and transferable example designed to optimize marketing initiatives in real-time and increase...

Published: May 15, 2018
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Genesys

Redesigning the Customer Experience Around the Internet of Things

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Frost & Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives across Europe to understand how enterprises approached CX and whether they believed the Internet of Things (IoT) had or would have an impact on their business. Interestingly, over 60% of respondents agree that...

Published: Jul 26, 2017
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Oracle

Frictionless B2C Guide

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Customers want, demand and quite frankly expect a cross-channel experience where they receive essentially the same message across all of those same channels.  In this particular guide, we’ll discuss some ways to remove any friction B2C marketers may be having as it relates to delivering a cross-channel...

Published: Feb 01, 2016
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Avanade

Is your customer experience making an impact? Or not?

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Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows that only 14% are ahead of their customers’ expectations. This means that 86% feel that they are behind the curve, the competition — and most importantly — their customers’ expectations. The...

Published: Oct 05, 2017
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Microsoft

The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

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In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report shows how each provider...

Published: Apr 04, 2018
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Relay42

5 Ways to Boost Customer Journeys

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In order to come out on top in the marketing world, you must structure for customer centricity. But how do you go about creating the stepping stones for a cohesive bigger picture? This whitepaper will show you how to: Set up journeys effectively across customer channels and screens Balance customer experience...

Published: May 15, 2018
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Microsoft

Digital Transformation in Sales: Evolving the Art of Customer Engagement

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Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.  Organizations are advancing beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics that can unlock revenue growth. ...

Published: Feb 15, 2018
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IBM

Marketing 101: Social Media Marketing in the Dark

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Dark social is a significant and growing challenge that marketers need to take seriously. There is a growing body of evidence to show that consumers are increasingly sharing content privately, for example through messaging apps such as WhatsApp and Messenger, rather than on publicly accessible social networks where...

Published: Feb 01, 2018
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Unum

The Future Workplace

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Companies are set to become increasingly employee-centric in the future. Those employers who make changes now to shape their business around the needs of their staff are likely to achieve significant competitive advantage. Employees are more like to stay with companies that show they value their staff and provide an environment...

Published: Sep 01, 2015
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Unum

Employee Benefits Survey

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Financial Director, in conjunction with income protection insurers Unum, conducted a survey of finance directors to gauge the importance and availability of employee benefits in their respective companies.

Published: Apr 01, 2012
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Microsoft

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

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Field service management teams want to keep costs down, while improving their customer service relationships. This can be hard for organisations in any industry—often, reducing costs hurts customer relationships—but IoT provides a way for field service organisations to  achieve this goal. Download...

Published: Jan 12, 2018
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