Sage (UK) Limited today announces the results of its ‘Office Life’ survey, which reveals that 69 per cent of employees believe that personality clashes prevent information being properly shared across departments. The research suggests that different areas of the business find it hard to communicate with each...
Published: Sep 01, 2012
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement. Advance beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics.
Read our free e-book, where you’ll learn: ...
Published: Jan 12, 2018
The travel, hospitality and tourism industries have been some of the fastest growing sectors in the world. Deloitte has predicted that tourism alone will be worth more than £257 billion to the UK economy by 2025!
Fierce competition, business pressures and the disruption caused by social media are making all...
Published: Oct 03, 2017
It’s hardly a secret that marketing executives of all types are using more data. Data is more powerful than ever, driving decision-making and informing strategy. Increased reliance on data has upended traditional marketing approaches and added greater layers of accuracy, targeting, analytics and measurability to...
Published: May 10, 2019
Each year brings a fresh batch of regulatory changes to workforce management that further complicates an already challenging field. From employee leaves, wage and hour concerns and working conditions, employers must contend with a wide variety of legal changes affecting the way they manage their teams, get work done and...
Published: Nov 18, 2010
Investing in a Customer Relationship Management (CRM) application is no different than any other business management software investment — whether you are looking for an enterprise level software application or a department level solution, you expect a quick and measurable return on your investment. Before investing...
Published: Nov 15, 2012
Sales compensation has become more sophisticated and critical to a company’s success in recent years, and with the ever-increasing complexities of compensation plans, companies need a dedicated software solution to automate the process.
This book describes several sales compensation management software options...
Published: Nov 10, 2015
Customers expect more from brands when it comes to convenience, resolution times and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations...
Published: Jan 12, 2018
These days, an ERP system is a necessity—not a luxury. You need a system that helps you operate and manage your business. But what else do you need it to do? Former Gartner analyst Lee Wylie introduced Enterprise Resource Planning to the world in 1990. Over its 21 year history, ERP software has undergone a significant...
Published: Jul 09, 2014
Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact with consumers appropriately and effectively in a world where consumers
increasingly like to communicate in private.
This research, produced by Econsultancy in partnership with IBM Watson Marketing, is based...
Published: Apr 23, 2018
In the ongoing effort to operate a successful business, companies continually seek opportunities to cut costs and increase profits. Naturally, they often look first to their own internal operations to find ways to streamline processes and integrate information flows from different locations – and often from different...
Published: May 01, 2011
There is a constant increase in both the pace of economic and market change, and the challenges that modern organizations face. As these challenges increase in both scale and frequency, the part of the organization that is responsible for technology solutions to enable business processes is also under pressure.
Published: Oct 12, 2010
Xactly was founded with one mission in mind: to help companies inspire performance. Building a sales team and compensating them properly requires careful planning, and in order to ensure that you provide the right incentives that help your company achieve growth and success, you need to think strategically about the design...
Published: Jan 08, 2016
The shopping journey of today’s modern consumer has changed dramatically since the early days of retail, when channels were fewer and the journey much less complex. Consumers today have far more options for every step of the journey, from initial product research to content consumption and final purchase. ...
Published: May 04, 2016