Over 100 companies participated in Xactly’s inaugural Sales Compensation Administration Best Practices Survey and provided us with information around the processes, approaches, and technologies they use to design and administer their sales compensation programs. The primary focus of this study was to better understand...
Published: Jan 08, 2016
As a director for an international company that enables corporations to establish and manage their digital experience, Ian Richardson has seen at first-hand the effects of the digital revolution and the disruption it has wreaked across several industries in recent years. It has forced established brands to adapt to the...
Published: Jan 14, 2016
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on...
Published: Apr 05, 2018
Modern integrated application suites such as Sage 1000 offer companies a powerful tool for coordinating activity across the organisation to maximise the value delivered to customers and minimise costs. However, achieving such collaborative working between departments previously managed independently of each other represents...
Published: Dec 01, 2007
SaaS companies today are expected to scale rapidly and drive accelerated revenue growth as they continue to mature. In this dynamic, high-growth environment, incentive compensation can play a key role in determining the success or failure of a business.
In the first study of its kind, Xactly Corp analyzed the sales...
Published: Oct 29, 2015
"Activate your fans, don’t just collect them like baseball cards.” Are you empowering your consumers through social media?
The following articles will help pinpoint areas of success, while highlighting trends in how social selling is evolving and tips to ensure you go along the right path to benefit...
Published: Jan 12, 2016
It’s a weekday morning, and Shannon is dreading going to the office … again. Like a lot of workers, Shannon doesn’t so much hate the job as she hates her boss. Well, maybe “hate” is too strong of a word, but Shannon is definitely having a hard time with Diane, her new manager. Shannon began...
Published: Jul 01, 2012
Money is an uncomfortable subject to talk about, even in business. Still, it’s a necessary part of developing and maintaining a loyal workforce, making compensation budgeting one of the most important functions of finance and HR. Explaining to leaders that well paid employees can produce more profits, while focusing...
Published: Apr 01, 2013
Building a foundation of people and processes is an essential step toward experience optimization success.
Download this guide which covers the best practices of some of the most successful and well-run optimization teams including:
How to choose the best optimization platform for your organization...
Published: May 10, 2016
Generation Y is now an increasing portion of the workforce, and their motivators are quite different from earlier generations. These Millennials, born between 1980 and 2000, grew up in a land of computers and mobile phones, and what motivates them at work may surprise you. Incenting this group properly will lead to an...
Published: Oct 29, 2015
The shopping journey of today’s modern consumer has changed dramatically since the early days of retail, when channels were fewer and the journey much less complex. Consumers today have far more options for every step of the journey, from initial product research to content consumption and final purchase. ...
Published: May 04, 2016
Understanding how to optimize Omni-Channel Order Management is key to your business’ success.
Today, consumers want seamless possibilities for selecting and receiving new products and services.
Intelligent order management systems allows brands and retailers to make informed decisions on how to profitably...
Published: Aug 14, 2018
Internet-based technologies have played an important role in the development of modern CRM applications over the last several years. They have been the critical driving force behind the rise of on-demand CRM, and have also enabled on-premise CRM vendors to dramatically simplify deployment and administration. CRM has become...
Published: Oct 12, 2013
Congratulations! You’re now the new head of marketing for your company. Maybe you’ve been promoted from within, or perhaps your new employer found you through an exhaustive search. Either way, your company is thrilled to have you on board and anxious for you to have a huge impact on your company’s success....
Published: Mar 07, 2012