With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience major changes.
Although these two regulations are seen as threats to traditional institutions, they can, in fact, set the stage for innovation and technology to work together on delivering customer-centricity. In...
Published: May 15, 2018
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them.
This report shows how each provider...
Published: Apr 04, 2018
HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all too often, outdated and cumbersome paper-based processes get in the way of those goals.
Discover how HR departments are using electronic signatures to streamline the on-boarding experience, increase employee satisfaction,...
Published: Feb 26, 2019
Sugar UX™ fuses the seamless simplicity, mobility, and social aspects of a consumer app with the business process optimization of conventional CRM.
Watch this demo to see how CRM designed for the individual can empower every employee to drive more insightful, inspired customer relationships.
Published: Jan 28, 2016
Industry experts predict that successful businesses will soon become 100% digital for all transactions. Sales teams that leverage digital technology close more deals faster, improve the customer experience, and gain clear competitive advantages.
Sales professionals are most effective when they’re equipped with...
Published: Jul 30, 2019
Engaged employees are a company’s greatest competitive advantage. Retaining top talent may require you to reconsider the way you think about employee engagement today. Frankly, in today’s business environment, your company isn’t your employees’ only option
Published: Dec 09, 2013
Modern Marketing requires innovative technology. But there are so many options that picking the right ones and getting them to work together is no picnic. Modern Marketers want to spend more time innovating and less time integrating.
Connect all your marketing processes from campaigns to testing. Design your...
Published: Jul 01, 2016
The Nexus of Forces has reimagined recognition and rewards technology. IT and HR leaders should leverage this technology to reinforce desired behavior and motivate employees; failure to do so increases the risk to employee retention, engagement and morale in the workplace.
Published: Jun 16, 2015
Customer expectations for the combined brand experience are higher than ever.
This puts more pressure on retailers to merge their physical and digital processes. Despite omnichannel retailers’ efforts to achieve this goal, results continue to fall short — especially when it comes to delivering merchandise....
Published: Aug 14, 2018
Recruiting the best employees. Creating the optimal work environment to retain those employees. And not losing, but indeed, enhancing productivity in the process. Goals to which every employer aspires. Tools that make it easier and more comfortable to use the telephone are central to recruitment, quality of work life,...
Published: Jan 01, 2010
In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to meet the speed of business. Enterprises of all sizes and types are adopting CRMs as the norm. CRMs offer a single source of customer information and reduction in paper. Most importantly, they allow companies to do business...
Published: Jul 30, 2019
The rules of the game have changed for marketers. Relying on old standards was effective for many years, but you can’t engage with consumers in 2015 using tactics from 1965.
Our experiences as the industry leaders in mobile engagement have provided us with invaluable insights to help today’s marketers...
Published: Jan 26, 2016
We are increasingly focused on speed—and the immediacy of now. Technology is a huge catalyst in terms of driving the rate of change. It constantly resets the expectations of people: customers, employees, partners, and shareholders. Technology accelerates the rhythm of business: the speed at which customer requests...
Published: Aug 11, 2014
Jumio, the four-year-old Palo Alto-based venture capital start-up, is breaking new ground in ID verification and ID authentication while enabling faster and easier mobile payments. A valued partner and vendor to e-commerce and financial service companies, Jumio is laser focused on its near-term growth plans and has long-term...
Published: Sep 01, 2014