People aren’t shopping like they used to.
The customer journey has evolved far beyond the straight line from browsing to checkout. While digital channels haven’t been the bad omen they were initially feared to be for brick and-mortar locations, they have changed consumer behaviour. Shoppers are assessing...
Published: Oct 08, 2019
1980: it seems like a long time ago. Yet the generation that began in that year is now the rising force in business. Born between 1980 and 2000, this next-to-youngest generation is well beyond the cradle, with the youngest just a few years shy of entering the workforce, and the oldest well into their 30s and leading the...
Published: Aug 22, 2015
The rules of the game have changed for marketers. Relying on old standards was effective for many years, but you can’t engage with consumers in 2015 using tactics from 1965.
Our experiences as the industry leaders in mobile engagement have provided us with invaluable insights to help today’s marketers...
Published: Jan 26, 2016
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
Organizations are advancing beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics that can unlock revenue growth. ...
Published: Feb 15, 2018
Traditional organizations in virtually every sector are in some stage of a digital transformation journey. A few have pioneered the way for their industry, such as General Electric.
Enterprises who do not successfully digitize their business can face disruption or even obsolescence.
We take a deep dive into this...
Published: Apr 11, 2017
Performance management is under fire. It would be easy to conclude from recent articles that it’s a fundamentally flawed process and should disappear altogether.
Published: Oct 08, 2013
As access ubiquity and document-centric collaboration needs have become more complex, many organizations are turning to cloud file sharing (CFS) products to provide end users with a lightweight but effective solution for storing, sharing, and managing their work-related files.
Published: Jan 07, 2015
Technology businesses strive to remain at the forefront of innovation, but also in their marketing efforts, technology brands need to continuously evolve to take full advantage of the changes and developments in digital marketing.
Published: Jun 21, 2014
On December 30th 2008 at the 25th Chaos Communication Congress in Berlin it was reported that a German research team explained how to eavesdrop on DECT based telephony conversations. With specialized equipment, this team was able to intercept DECT conversations if, as is sometimes the case, encryption is not activated....
Published: Jan 21, 2009
• The upgrade from corded to wireless headsets boils down to a nickel a day. • Estimating the ROI of wireless headsets includes calculations on productivity, employee retention, additional revenue and customer satisfaction. • Each organization’s individual figures vary, but it is possible to build...
Published: Jun 01, 2012
Customers: To delight them, you’ve got to know them deeply. Be brutally honest, how much do you really know about your customers?
While marketers recognize that obtaining a 360-view of their customers would give them a huge advantage, the simple truth is that few have got anywhere close....
Published: Sep 16, 2019
In an increasingly competitive and volatile marketplace, business is catching on to a new formula for success: Results and customer satisfaction are driven by having a highly engaged workforce. According to the Hay Group, companies with the most engaged employees report revenue growth at a rate two-and-a-half times greater...
Published: Oct 03, 2014
Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one personalization using the Relay42 data management solution. How, why, and did it work?
Discover how Nuon contended with the challenges associated with energy providers, such as churn rate and increasing...
Published: May 15, 2018
Make employee performance management simpler and more satisfying for everyone with this powerful online performance planning and appraisal module.
Published: Mar 11, 2014