Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
Organizations are advancing beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics that can unlock revenue growth. ...
Published: Nov 28, 2016
A culture of integrity must be intentionally shaped. A strong compliance program, built on an organization’s values and principles, is the bedrock for creating a culture that is focused on outstanding quality and business outcomes.
Published: Dec 05, 2014
Today’s top marketers know that a solid understanding of their consumers is the foundation of success. There are a ton of tools promising to help turn data into key customer insights, but which are best for your unique needs? One such tool, a DMP (Data Management Platform), can help you leverage first- and third-party...
Published: Sep 05, 2017
Learn how brands create, optimize, and deliver personalized experiences at scale.
The customer experience is changing. Personalized engagement is now king. And as your business scales up and grows, this begins to present several promising opportunities.
Businesses of all sizes, whether small, mid-size, or large...
Published: Aug 21, 2019
Das A/B Testing auf Websites hat einmal umfangreiche, technische Kenntnisse gefordert. Durch neuartige Tools, die das A/B Testing radikal vereinfachen, hat sich das im Laufe der Jahre geändert. Sie ermöglichen jedem Nutzer, mehrere Versionen der eigenen Website zu erstellen und diese gegeneinander...
Published: Nov 01, 2019
The Future of Business is Artificial Intelligence Artificial intelligence (AI), also known as cognitive technology, is increasingly being adopted by leading businesses –and one of the initial trending areas of application is in supply chain.
Like other significant technological innovations of the past...
Published: Aug 22, 2018
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud...
Published: Mar 25, 2015
Some of the major and key challenges that have arisen today are that the majority of retailers lack experience in implementing a distributed order management (DOM) system, resulting in challenges around design, scope, implementation time scales and costs. These can cause unplanned compromises in the final implementation....
Published: Aug 22, 2018
Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of our era. In fact, technology and economics are aligning in a way that puts society at a tipping point.
Cognitive technologies can understand all forms of data and continually learn about that data and related subjects...
Published: Aug 29, 2018
You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the success of your sales team is stifled by silos. It’s no wonder they’re struggling when their transactional systems, social networking, and productivity tools are separate.
With the Microsoft...
Published: Jan 12, 2018
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations in any industry—often, reducing costs hurts customer relationships—but IoT provides a way for field service organisations to achieve this goal.
Download...
Published: Jan 12, 2018
Everyone on an organization’s accounts payable staff has important activities to perform that add substantial value – for example, expanding discount capture, driving compliance, or vendor management. In order to free up time for staffmembers to conduct such activities, it is important that accounts payable...
Published: May 01, 2013
If you’ve ever sat through a meeting and felt it was an utter waste of your time, this guide is for you.
It doesn’t matter whether it’s a quick catch-up with a colleague or a regular team get-together: a meeting should be an organised gathering of the right people to serve a...
Published: Sep 07, 2016
Your customer data is a strategic asset that can drive competitive advantage. When you fuel customer engagement initiatives with trusted, governed, and relevant customer data, you create a 360-degree view of your customers. And with that, you can better target customers with precision.
Download our eBook, Seven Steps...
Published: Sep 16, 2020