In this report, Microsoft delve into how small and medium sized businesses engage and interact with their customers, and share best practice on what it is that growing companies are doing differently to succeed.
Download now to find out how your business measures up, and ultimately learn how you can improve customer...
Published: May 11, 2016
The top driver for change in supply chains is the need to retain customers yet the least important element of a supply chain is the quality of service, according to a 2016 IDC Manufacturing Insights supply chain survey. Looking at priorities through 2017, reducing costs and eliminating waste was the top priority and customer-centricity...
Published: Aug 22, 2018
The cross-border ecommerce market is experiencing significant growth – by 2025 it is predicted to reach $250 to $350 billion, with Europe accounting for 25% of this figure. In that time, 83% of European online consumers will make purchases from another European country.
Looking beyond their borders is a necessary...
Published: Apr 26, 2016
A culture of integrity must be intentionally shaped. A strong compliance program, built on an organization’s values and principles, is the bedrock for creating a culture that is focused on outstanding quality and business outcomes.
Published: Dec 05, 2014
Impacts of the American Taxpayer Relief Act on Payroll, Copyright ®, All Rights Reserved. 1 Impacts of the American Taxpayer Relief Act on Payroll If Americans were hoping for an end to political theater after the end of the 2012 elections, they certainly got an unpleasant surprise as the country edged closer and closer...
Published: Jan 03, 2013
Learn how brands create, optimize, and deliver personalized experiences at scale.
The customer experience is changing. Personalized engagement is now king. And as your business scales up and grows, this begins to present several promising opportunities.
Businesses of all sizes, whether small, mid-size, or large...
Published: Aug 21, 2019
Mobile engagement is on the rise, with customers using their phones and tablets to interact with your app, read your email messages, browse your website and, increasingly, take the big leap to purchase. On Thanksgiving Day 2014, for example, mobile traffic accounted for 52.1 percent of all U.S. online traffic – the...
Published: Jan 17, 2013
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement. Advance beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics.
Read our free e-book, where you’ll learn: ...
Published: Jan 12, 2018
Orientation Program Developing effective employee orientation programs is an important job for human resources professionals. A well-planned employee orientation program introduces employees to a company, supervisors and co-workers. It illustrates job duties and company policies, it lowers the learning curve and it gets...
Published: Feb 05, 2012
Committed to proactive and professional governance and optimization of customer business processes, Ploetz + Zeller GmbH guides clients through all stages of the business process lifecycle, from design and implementation to optimization and operationalization. As an SAP OEM partner, the company is bundling its Symbio Suite...
Published: Nov 04, 2014
Enjoy a simpler way to plan your webinars with the help of this week-by-week checklist.
Download now to learn about our top tips for becoming a webinar whiz, moderation maestro or presentation premier.
Published: Sep 01, 2016
Today’s procurement professionals are bombarded with increasingly complex challenges. They need to manage global supply risk and protect profitability – despite volatile pricing in many supply markets – and contribute new innovations to the business. These are just a few examples of the imperatives they...
Published: May 18, 2013
Making the decision to work with a marketing agency can be a big deal. It is a decision that is likely to take many months of planning, or deliberation and questioning – and that could all be before you issue your RFP.
The relationship that you have with your agency is absolutely crucial to the success of your...
Published: Nov 16, 2016
Unemployment insurance replaces part of the income workers lose when they become unemployed through no fault of their own. Unemployment insurance is considered to soften the economic impact job losses have on communities by maintaining purchasing power in the area where workers live.
Published: Jun 20, 2013