Stage fright is a biggie. And it even has its own name: Glassophobia. But the term “public speaking” no longer refers to just talking in front of a physical audience. It can also mean presenting to a virtual audience through online events, meetings, conferences.
In this short paper,...
Published: Sep 01, 2016
Attendees of online presentations are naturally prone to many distractions. The next distraction is always just a click away, and nobody will even notice.
For you as online presenter, this means your presentations should be even more captivating and exciting, so people...
Published: Sep 01, 2016
Personalisation is a disruptive innovation, requiring new organisational structure and planning, and technology investments. These changes take time and energy to implement, but pay massive dividends for the customer and the business.
To personalise digital content, organisation’s first...
Published: May 04, 2016
Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows that only 14% are ahead of their customers’ expectations. This means that 86% feel that they are behind the curve, the competition — and most importantly — their customers’ expectations.
The...
Published: Oct 05, 2017
Are you the meeting organiser, moderator or leader? How you can make a difference and inspire others?
Download this checklist and learn more about our top tips to banish boredom, promote productivity and enhance effectiveness.
Published: Sep 07, 2016
Group health plans and health insurance companies must to establish internal claims appeal and external review procedures. They must at a minimum: Establish an internal claims appeal process; provide notice to enrollees "in a culturally and linguistically appropriate manner" of the availability of internal and...
Published: Jul 17, 2014
The federal salary basis regulations provide that an employer may make certain deductions in a salaried exempt employee’s pay without negating that employee’s salaried status. Permitted deductions include:
Published: Jun 30, 2013
Unemployment insurance replaces part of the income workers lose when they become unemployed through no fault of their own. Unemployment insurance is considered to soften the economic impact job losses have on communities by maintaining purchasing power in the area where workers live.
Published: Jun 20, 2013
For e-tailers, it has become crucial to carefully choose the channels on which they distribute their products. Performance must be constantly monitored on all channels in order to identify the most effective ones and eliminate the under performing ones.
The whitepaper discusses Google...
Published: Apr 26, 2016
Digitale Werkzeuge ermöglichen schnelleres, effizienteres und präziseres Arbeiten. Es gibt jedoch ein Verfahren, das von vielen Unternehmen noch nicht angenommen wurde: die elektronische Signatur.
Die meisten Unternehmen arbeiten noch mit veralteten, papierbasierten Unterschriftsprozessen. Nach wie vor werden...
Published: Jun 19, 2018
Implementing a Salary Increase Matrix Designing compensation and salary increase plans can present challenges to even the most experienced payroll and human resources (HR) professionals. It’s important to use reliable measures of performance when rewarding salary increases. It’s also important to design a salary...
Published: Apr 14, 2012
In the beginning of the 20th century, a raft of on-the-job accidents and injuries alarmed workers and indicated a pretty big problem in what was then a very industrial economy: Workers could be seriously injured on the job, to the extent that their injuries would prevent them from returning to their position or earning...
Published: Jan 07, 2013
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations in any industry—often, reducing costs hurts customer relationships—but IoT provides a way for field service organisations to achieve this goal.
Download...
Published: Jan 12, 2018
Here’s how marketers can connect with customers and prospects wherever they are, using smart Data Management.
These customer journeys are not visions for 2020, but attainable right now - across the digital world, and the real world: and everywhere in-between.
Get behind the scenes and see in diagrams...
Published: Sep 05, 2017