If businesses are to thrive in today’s economy, then finding and retaining qualified employees must be a top priority. Frequent turnover can damage a company’s productivity, negatively affect employee morale, increase costs, and damage overall organizational performance. Conversely, retaining skilled workers...
Published: Aug 23, 2012
Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of our era. In fact, technology and economics are aligning in a way that puts society at a tipping point.
Cognitive technologies can understand all forms of data and continually learn about that data and related subjects...
Published: Aug 29, 2018
In this report, Microsoft delve into how small and medium sized businesses engage and interact with their customers, and share best practice on what it is that growing companies are doing differently to succeed.
Download now to find out how your business measures up, and ultimately learn how you can improve customer...
Published: May 11, 2016
Customers expect more from brands when it comes to convenience, resolution times and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations...
Published: Jan 12, 2018
Time is money in all successful organisations and boosting workforce productivity is one of the best ways to make more of the limited resources available.
Demanding more for less is a time-honoured way to raise stress, lower morale and kill productivity. There are more effective ways to unlock optimum employee...
Published: Sep 07, 2016
Group health plans and health insurance companies must to establish internal claims appeal and external review procedures. They must at a minimum: Establish an internal claims appeal process; provide notice to enrollees "in a culturally and linguistically appropriate manner" of the availability of internal and...
Published: Jul 17, 2014
IDC Manufacturing Insights recently conducted a worldwide study of over 375 enterprises, across multiple discrete manufacturing sectors covering 12 countries, on behalf of Infor. The survey showed that: ● Complexity is dramatically growing, with market, operational aspects, and IT the main business areas that will grow...
Published: Jan 01, 2012
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
Organizations are advancing beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics that can unlock revenue growth. ...
Published: Nov 28, 2016
Vielen Marketern fehlt es an Zeit und Ressourcen, um Ihre Marketing-Ausgaben zu beziffern, was bedeutet, dass sie sich lediglich auf die Durchführung des Marketings konzentrieren.
Aber falls es Ihnen schwer fällt, zu verstehen, wo Ihre Marketing-Dollars den größten Effekt haben können, so...
Published: Jan 18, 2017
In the past three years, Office of Federal Contracts and Compliance Programs’(OFCCP) approach towards compliance enforcement has been more aggressive than ever. Since the new administration took over in 2009, we have seen significant changes to how the agency has been conducting compliance reviews.
Published: Apr 10, 2013
The way we work is changing – but not fast enough. In the current challenging climate, most companies and public sector organisations are looking closely at what they do and how they do it.
Now is the time to take steps not only to deal with the impacts of the recent recession, but also to...
Published: Sep 07, 2016
Having an office party is an excellent way to enhance the workplace atmosphere. Employees can come together in a relaxed environment, meet each other’s’ family, and morale can be boosted significantly. While many benefits are to be gained from having office parties, there are more than a few liability issues...
Published: Jan 11, 2014
Today’s procurement professionals are bombarded with increasingly complex challenges. They need to manage global supply risk and protect profitability – despite volatile pricing in many supply markets – and contribute new innovations to the business. These are just a few examples of the imperatives they...
Published: May 18, 2013
Entdecken Sie 10 Schlüsseltrends, die das Marketing im Jahr 2017 prägen werden und erfahren Sie mehr über Ideen zur Stärkung von Kundenbeziehungen, einem stärkeren Markenwert und zur Verbesserung strategischen Wachstums. Zu den behandelten Themen gehören:
Kognitive Einblicke revolutionieren...
Published: Jan 18, 2017