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The Business Value of Now Assist for Customer Service And Field Service

Published by ServiceNow

Discover how an investment in generative AI can accelerate self-service, boost agent and technician productivity, and speed issue resolution.

In this guide, we outline the value GenAI-powered Now Assist on the ServiceNow platform can bring to your customer service agents and field technicians. We cover:

  • Productivity challenges
  • Benefits of Now Assist
  • Analyst perspectives
  • Expected outcomes
  • Ensuring value and ROI
  • Customer spotlights
  • And more

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Related Categories Generative AI, Deep Learning, Cognitive Computing, NLP, Computer Vision, AI Ethics, Machine Learning Models, AI in Business, AI-powered Analytics, AI in Healthcare, Metaverse, Sustainable Technology, Phygital Convergence

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