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Genesys

Increase Customer Service Agility With Cloud Contact Centers

This resource is published by Genesys

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Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with moving critical systems to the cloud, due to cloud experience and exposure. The benefits of cloud computing have become mainstream and so have cloud contact centers.

The need to connect consumers on their channel of choice with contact center agents is rapidly becoming a requirement to compete in the age of the customer. Download this Forrester report to learn:

  • Why cloud contact centers are in a growth phase
  • How agility in the cloud has become more important than cost savings
  • What you should expect from your cloud contact center provider
  • And Much More!

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Related categories
Marketing Analytics, Market Research, Marketing Data, Marketing Campaigns, Cross Channel, Customer Data, Market Research, Marketing Insights, Marketing Metrics, Peer Influence, Marketing Strategy, Customer Analytics, Customer Relationship, Consumer Analytics, Data Mining, Digital Marketing, Online Marketing, Data-Driven Marketing, Targeting, Display Advertising

 

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