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Tata Consultancy Services

The Foundation for Future Commerce

This resource is published by Tata Consultancy Services

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Customers walking into stores are trading transactions for inspiration and experiences—the convenience of picking up or returning an online order at the store or a micro moment such as an irresistible discount offered by the store associate on a ‘wishlisted’ item. However, retailers are struggling with a point of sale (POS) solution that is unable to step up to offer the new customer centric capabilities of today.

TCS OmniStoreTM is a unified commerce platform that completely revolutionizes the way customers shop and will be at the heart of everything you do.  It serves as an antidote to retailers who had to contend with a patchwork of haphazard systems that fall short of meeting evolving customer expectations.

With TCS OmniStore, retailers can:

  • Orchestrate integrated multichannel customer journeys
  • Build new services and apps quickly without worrying about channel constraints
  • Enable customers to checkout anywhere in the store
  • Ensure their stores are ‘always on’ to drive unique, interconnected micro-experiences

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Related categories
Customer Interaction, Customer Data, Marketing Insights, Customer Relationship, Consumer Analytics, Collaboration, Technology, Website performance, Online business

 

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