NICE inContact

14 innovative personalisation ideas for the digital-first customer

This resource is published by NICE inContact


Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything. Customers and businesses made the switch from in-person to online whilst customer behaviours changed rapidly. Customer expectations outpaced experiences companies could deliver and a new bar was set for expectations moving forward. This eBook discusses 14 key personalisation ideas that will satisfy the current needs of consumers.

Download now to find out how you can provide unique experiences at or before the moment of customer need.


Related categories
Customer Interaction, Customer Data, Customer Relationship, Digital Marketing, Online Marketing, Targeting, B2B, Collaboration, Technology, Segmentation, Customer retention, Online Marketing, Measurement, Online Marketing, Digital Marketing


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