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The Ultimate CX Agent Guide

Published by NICE inContact

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses interact with them. Not only do customers want you to be as digital fluent as they are – they expect more personal service, too. To help you navigate the workforce changes resulting from the digital shift, we’ve compiled advice from leading customer experience experts, success stories, and the latest research into the ultimate guide.

Download now to find out more about hiring, training, onboarding, and measuring agents in a digital-first world.

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Related Categories Customer Interaction, Cross Channel, Customer Data, Customer Relationship, Digital Marketing, Online Marketing, B2B, Collaboration, Technology, Customer retention, Online Marketing, Measurement, Online Marketing, Engaging customers, Digital Marketing