The Total Economic Impact™ Of ServiceNow Field Service Management

Published by ServiceNow

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other parts of the organization to improve operations efficiency and raise overall customer satisfaction. A more tightly knit integration to customer service as well as other IT-centric departments enable businesses to proactively shift left on potential issues and address in-time cases in a more efficient manner than ever.

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow Field Service Management customers.

  • See the value achieved with ServiceNow, including:
  • Increased truck roll efficiency by 16%
  • Deflected 12% of contacts by year three
  • Return on investment (ROI) of 310% over three years

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