Genesys
Genesys
  • Address:
    2001 Junipero Serra Blvd, Daly City, California, 94014
Genesys is a leading provider of contact center and customer service software – with over 20 years of contact center innovation and experience. Our software maximizes the value of customer engagement and differentiates the experience by driving personalization and multichannel customer service – as well as extending customer service across the enterprise.

Omnichannel is no longer optional

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The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater...

Increase Customer Service Agility With Cloud Contact Centers

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Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable...

Redesigning the Customer Experience Around the Internet of Things

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Frost & Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives across Europe to understand how enterprises...

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