Genesys
Genesys
  • Address:
    2001 Junipero Serra Blvd, Daly City, California, 94014
Genesys is a leading provider of contact center and customer service software – with over 20 years of contact center innovation and experience. Our software maximizes the value of customer engagement and differentiates the experience by driving personalization and multichannel customer service – as well as extending customer service across the enterprise.

2017 Gartner MQ for Contact Centre Infrastructure

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The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations...

Increase Customer Service Agility With Cloud Contact Centers

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Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable...

2017 Customer Service Trends: Operations Become Smarter And More Strategic

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Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations must build on a foundation...

Other resources brought to you by Genesys